Refund Policy

1. Eligibility for Refund

You are eligible for a refund in the following situations:

✅ Refund Available

• Failed Orders: If your order fails to complete due to a technical issue on our side, the full amount is automatically refunded to your wallet balance.
• Cancelled Orders: If we cancel your order before processing begins, the amount is refunded in full.
• Payment Errors: If you are charged twice for the same transaction, the duplicate amount is refunded.
• Service Unavailable: If a service becomes unavailable after you place an order and we cannot fulfill it, the amount is refunded.

❌ Refund Not Available

• Completed Orders: Once an order is successfully completed, the service has been delivered and refunds are not applicable.
• Already-Used Wallet Balance: Once funds are added to your account balance, they are non-refundable to the original payment method but can be used for any future order.
• Change of Mind: If you change your mind after a successful order, refunds are not provided.
• External Platform Changes: If a third-party platform changes its policies after your order is delivered, we cannot reverse the order.
• Incorrect Link Provided: If you provided an incorrect link and the order processed against the wrong target, the order is considered fulfilled.

2. How Refunds Work

Automatic Refunds

For Failed orders, refunds are processed automatically. The amount is credited back to your wallet balance within minutes of the order being marked as Failed.

Manual Review

For disputed orders, you can submit an issue using the Review button on the Orders page. Our team will:

1. Acknowledge your review request within 24 hours.
2. Investigate the order details and our system logs.
3. Respond with a resolution within 3 business days.
4. Issue a refund to your wallet balance if the issue is verified.

Refund Destination

All refunds are credited to your Take2World wallet balance, which can be used for future orders. Cash refunds back to original payment methods are not available unless required by law.

3. Refund Timeline

• Automatic refunds: Instant (within seconds of order failing)
• Manual review refunds: 1-3 business days
• Disputed transactions: Up to 7 business days for thorough investigation

4. Payment Method Refunds

In rare cases where a refund must be returned to the original payment method (e.g., a duplicate charge), the timeline depends on the payment provider:

• Card payments: 5-10 business days, depending on your bank.
• UPI payments: 2-5 business days.
• Crypto / Token payments: Refunded as wallet balance only — original method refund not supported.

5. How to Request a Refund

1. Go to your Orders page in the dashboard.
2. Find the order you want to dispute.
3. Click the blue Review button next to it.
4. Describe the issue in detail (what went wrong, what you expected).
5. Submit — your order will be marked as Under Review.
6. Our team will respond within 24 hours.

6. Important Notes

• Always provide accurate links when placing orders. We are not responsible for orders processed against incorrect links you provided.
• Keep your account secure. We are not liable for orders placed by unauthorized users on a compromised account.
• Refunds are processed in good faith. Repeated false dispute claims may result in account suspension.

7. Contact Us

For refund-related questions, please contact:

📧 support@taketo.world

Or visit our Contact page.